How it answers
On every message, the agent decides how best to respond:From knowledge
Retrieves the most relevant passages from your docs and answers with sources.
From tables
Looks up a matching row, for example an order by its ID, and uses it in the reply.
From APIs
Calls one of your connected endpoints to fetch live data or take an action.
Look up structured data
When a question maps to a table, the agent queries it and answers from the row it finds.
Combine sources
The agent can combine knowledge and data in a single answer, drawing on documents and a table lookup together.