> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emadesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> EmaDesk is an AI support agent that resolves customer questions on its own and hands off to your team when it matters.

EmaDesk is an intelligent customer-support agent. You give it your knowledge, connect it to your data, and embed a chat widget on your site. It then answers customer questions accurately, takes actions through your own APIs, and escalates to a human when needed.

It is not a bot builder you have to wire up by hand. A single agent ships ready to work, and you shape it from one dashboard.

<Frame>
  <img src="https://mintcdn.com/emadesk/W6r7hMim7OVGPBK1/images/dashboard/01-dashboard-overview.png?fit=max&auto=format&n=W6r7hMim7OVGPBK1&q=85&s=0ca28940349311372efaedc652ef2f98" alt="EmaDesk dashboard" width="1920" height="1009" data-path="images/dashboard/01-dashboard-overview.png" />
</Frame>

## What you can do

<CardGroup cols={2}>
  <Card title="Answer from your content" icon="book-open">
    Upload documents or crawl your site and the agent answers from your real content, with sources.
  </Card>

  <Card title="Look up and update data" icon="table">
    Give the agent structured tables it can read and write during a chat, like orders or bookings.
  </Card>

  <Card title="Take real actions" icon="plug">
    Connect your own APIs so the agent can fetch live data or trigger workflows mid-conversation.
  </Card>

  <Card title="Hand off to humans" icon="headset">
    When a chat needs a person, the agent transfers it to your support team automatically.
  </Card>
</CardGroup>

## How it fits together

<Steps>
  <Step title="Set up your workspace">
    Sign up, name your organization, and the agent is created for you. See [Sign up and onboarding](/onboarding).
  </Step>

  <Step title="Teach it">
    Add [knowledge](/knowledge-base), [tables](/tables), and [API tools](/integrations), then shape its instructions in [Configuration](/configuration).
  </Step>

  <Step title="Go live">
    Copy the widget snippet from the [Dashboard](/dashboard) and add it to your website.
  </Step>

  <Step title="Run support">
    Watch conversations in the [Inbox](/inbox), measure results in [Analytics](/analytics), and invite your [team](/team-and-users).
  </Step>
</Steps>

<Tip>
  In a hurry? The [Quickstart](/quickstart) takes you from sign-up to a live widget in a few minutes.
</Tip>