> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emadesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Measure how your support performs over time.

Analytics tracks how your agent is doing over the last 24 hours, 7 days, or 30 days. Switch the range to compare periods and spot trends.

<Frame>
  <img src="https://mintcdn.com/emadesk/W6r7hMim7OVGPBK1/images/analytics/01-analytics-dashboard.png?fit=max&auto=format&n=W6r7hMim7OVGPBK1&q=85&s=d52c0aac8e01c645f596cce2411a1609" alt="Analytics dashboard" width="1920" height="1009" data-path="images/analytics/01-analytics-dashboard.png" />
</Frame>

## Key metrics

The cards at the top cover the numbers that matter:

* **Conversations** — how many chats happened in the range
* **Avg response** — the average time your agent takes to reply
* **Bot replies** — total messages your agent sent
* **Total input / output tokens** — the tokens your agent has used
* **Avg resolution** — how long conversations take to close

Below the cards, the **conversations over time** chart plots volume across the range, and a CSAT summary shows customer satisfaction.

## Sessions

The sessions list shows every conversation with its routing, tokens, latency, and satisfaction, so you can drill into individual chats.

<Frame>
  <img src="https://mintcdn.com/emadesk/W6r7hMim7OVGPBK1/images/analytics/02-sessions-list.png?fit=max&auto=format&n=W6r7hMim7OVGPBK1&q=85&s=26e434aed714f4a2d8c9979b345edc47" alt="Sessions list" width="1920" height="1009" data-path="images/analytics/02-sessions-list.png" />
</Frame>

<Note>
  Opening a session to view its full per-message **conversation trace** is part of the advanced analytics on paid plans.
</Note>